Welcome to Sugarwood Real Estate Services

Welcome to Our Tenant Portal – Your Home, Our Priority

At Sugarwood Real Estate Services, we’re committed to making your rental experience smooth, stress-free, and enjoyable. Our tenant services are designed with your needs in mind, ensuring you feel right at home from the moment you move in.

What We Offer:

• Convenient Online Portal: Access your account 24/7 to pay rent, request maintenance, or view important documents. Managing your home has never been easier!

• Responsive Maintenance Services: Whether it’s a minor repair or an urgent issue, our dedicated maintenance team is here to assist you promptly and professionally. You can submit a maintenance request online, and we’ll ensure it’s handled quickly.

• Clear Communication: We believe in open, honest communication. From lease agreements to important updates, we keep you informed every step of the way.

• Quality Homes: We take pride in managing well-maintained properties. Our regular inspections and upkeep ensure that your rental home is safe, clean, and comfortable.

Tenant Resources:

• Moving-in guidelines to help you settle in smoothly.

• FAQ section to answer common questions.

• Tenant tips for maintaining your home and making the most of your space.

Your Comfort is Our Priority
We strive to build lasting relationships with our tenants. Whether you’re looking for a long-term rental or simply a home for now, we’re here to support you. Reach out to us with any questions or concerns—we’re always happy to help!

Our tenant screening process is thorough to ensure we find responsible and reliable tenants who will care for our properties. Here’s how we screen applicants:

1. Credit Check: We assess credit history to gauge financial responsibility, including payment history, credit score, and any outstanding debts or collections.
2. Criminal Background Check: We conduct a national and local background check to identify any prior criminal activity. This helps ensure the safety and security of our properties and communities.
3. Employment & Income Verification: Applicants must provide proof of stable employment and sufficient income to afford the rent. Typically, we look for an income that is at least 3 times the monthly rent amount.
4. Rental History: We review past rental history, including communication with previous landlords. We look for consistent, on-time payments, proper care of previous rentals, and any history of evictions.
5. Personal References: In some cases, we may request personal or professional references to get a well-rounded view of the applicant's character.

By using these criteria, we aim to select tenants who are financially stable, responsible, and respectful of our properties and their neighbors.

We require that all our residents obtain renters insurance to protect their personal belongings and provide liability coverage. While we don’t directly offer insurance policies, we can recommend reputable insurance providers. Renters insurance typically covers:

• Personal property protection in case of theft, fire, or damage.
• Liability coverage in case of accidents or injuries that occur in the rental property.
• Additional living expenses if the rental becomes uninhabitable due to covered incidents.